One of the most significant patient safety processes impacted by the COVID-19 response has been how family and friends support ill loved ones and interact with the healthcare team. No healthcare organization has been spared from enforcing new visitor guidelines and policies. The initial visitor limitations across the Metro Atlanta market uniformly allowed no visitors in ... Continue Reading

One of the most important keys to a successful relationship between doctor and patient is good communication. Effective communication on the physician’s part involves excellent listening skills, the knack for ferreting out pertinent details and the ability to share information with and educate the patient. Atlanta Medicine spoke with two local physicians who have expertise in ... Continue Reading

I walked into the room with a smile on my face. I was about to discharge a 3-day-old baby to go home with his parents. I talked to the new mom and dad about what they should expect over the next few days at home with a newborn. As I examined the patient and placed my stethoscope on his chest, I knew that the course of the morning had changed. He had a loud murmur and ... Continue Reading

Operational improvements are more important than resiliency. By Rob Schreiner, M.D. Dr. Carl Goolsby remembers those days. No matter how early he’d arrive at the office to prepare his charts for the day’s patients or remain in the office after the patients and staff had left, he couldn’t stay ahead of the workload. He was well-trained, with a disciplined work ethic ... Continue Reading

By Bob Climko, MD, MBA Many years ago, my medical school roommate invited me to dinner at the home of his mother and father, both of whom survived the horrors of Auschwitz. After a delicious meal, they began sharing stories about life in “the camp.” I asked them later why they had opened up to me. Their response was that I was one of the few people they thought could bear ... Continue Reading

By Lisa Perry-Gilkes, MD, FACS With a Muslim population reported to be a quarter million and with 35 mosques in the metro area, Atlanta ranks as the city with the sixth largest Muslim population in the country. Cultural sensitivity in caring for the Muslim patients requires a basic understanding of Islam. Islam, which in Arabic is derived from the word salam, or peace, is ... Continue Reading

By Lisa Perry-Gilkes, MD, FACS TAHW OUY T’NOD WONK DLOUC HURT OUY! To some of our patients, the above headline is how our documents are perceived. Unscrambled, it reads: What you don’t know could hurt you. In keeping with the best practices to improve patient care, we need to take into consideration our patients’ ability to understand their treatment ... Continue Reading

By Helen K. Kelley The landscape of healthcare in America is facing rapid change, from the way care is delivered to a renewed focus on the physician-patient relationship. Here, three Atlanta-area physicians weigh in on what they believe the future of healthcare holds for physicians and patients. Shared decision-making, technology help drive healthy ... Continue Reading